Returns & Exchanges Policy
Clarity on why this policy does not apply to our free informational platform
This site offers free educational content only. There are no purchases, no products, and no commercial transactions. Therefore, traditional return and exchange policies do not apply.
1 Important Notice
Our platform, Flexibility Rehab Hub, is a free informational and educational resource dedicated to providing evidence-based physical therapy guidance. We do not operate as a commercial retailer or service provider.
- No sales: We do not sell products or physical goods.
- No paid services: All content is permanently free to access.
- No payments: There are no transactions, invoices, or receipts.
- No refunds: Since there are no purchases, refunds are not applicable.
2 Why We Have No Returns Policy
Consumer Protection Laws Apply to Purchases
Standard returns and exchanges policies exist to protect consumers who have made a purchase. In the United Kingdom and across the EU, consumer protection regulations (such as the Consumer Contracts Regulations) require retailers to offer cooling-off periods and exchange options for defective products.
No Buyer-Seller Relationship
Because Flexibility Rehab Hub does not sell products or services, there is no commercial transaction and no buyer-seller relationship. Without a purchase, consumer protection laws regarding returns and refunds do not apply.
Free Access, No Commitment
All educational content on this platform is free and available 24/7 without any subscription, membership fee, or payment requirement. You have complete freedom to access, use, or stop using this content at any time without obligation.
3 How We Differ from Online Stores
Traditional Online Store
- Sells products or services to customers
- Accepts payment before delivery
- Legally obligated to offer 14-day cooling-off period
- Must handle returns, exchanges, and refunds
- Provides invoices and transaction records
Flexibility Rehab Hub
- Publishes free content for education
- No payment required — ever
- Not subject to consumer return laws
- No refunds or exchanges because no purchases occur
- No transaction records — content is freely given
4 What If You Have Issues With Our Content?
While we do not offer refunds or exchanges (since there are no transactions), we absolutely welcome your feedback and take content quality seriously. Here is what you can do:
Submit Feedback
Contact our editorial team through the contact page to report inaccuracies, suggest improvements, or share your experience with our content.
Join Our Community
Engage with other users, share your insights, and participate in discussions about our physical therapy content and exercises.
Stop Using Content
You are never obligated to use this platform. You can stop accessing it at any time with no commitment, no penalties, and no refund needed.
Seek Alternatives
If our content does not meet your needs, you are free to explore other educational resources at any time without obligation.
Editorial Review Timeline: Our editorial team aims to review and respond to content feedback within 5–7 business days. We do not offer immediate refunds or reversals (since no payment was made), but we do take your suggestions seriously and will investigate any reported inaccuracies in our physical therapy guidance.
Important Disclaimer
This website provides educational information about physical therapy exercises and movement rehabilitation. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before starting any new exercise programme or if you have existing health conditions. For detailed information about how our content should be used responsibly, please review our full disclaimer.
Need Help or Have Questions?
Our editorial team is here to help. Send us feedback about our content, suggest improvements, or let us know how we can better serve you.
Frequently Asked Questions
Can I get a refund?
No. Since all content is free and there are no purchases or payments, refunds do not apply. You can stop using this platform at any time without cost or obligation.
Is there a subscription fee?
No subscription fee exists. All educational content about physical therapy and movement rehabilitation is permanently free to access and use.
What if I find an error in the content?
Please contact us through the contact page. Our editorial team will review any reported inaccuracies and work to correct them within 5–7 business days.
Do I need to create an account?
No account is required. All content is publicly accessible without registration, login, or payment. You can access it anonymously whenever you wish.
Can I exchange content for something else?
No exchanges apply. However, we continuously add new articles and exercises. Browse our complete content library to find additional resources that may better suit your needs.
Is this a scam? Why is it free?
We are a legitimate educational platform dedicated to providing free, evidence-based information about physical therapy and rehabilitation. We do not sell products or services. Our mission is to make quality health information accessible to everyone.
Still Have Questions About This Policy?
If you have any questions about our returns policy, or need clarification on how this free platform operates, please reach out to us directly.